Frequently Asked Questions
Everything you need to know about your gear and cycle orders.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
Do bicycles arrive fully assembled?
For safety and shipping efficiency, bicycles are shipped 85% assembled in a professional box. We recommend having a local bike shop perform the final tuning and safety check.
What is your return policy for sports equipment?
You can return unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like mouthguards and undergarments are final sale.
How do I determine the correct frame size for a bike?
We provide a comprehensive sizing chart on every product page based on height and inseam. If you are between sizes, we recommend contacting our expert team for a personalized recommendation.
Do you offer warranties on your products?
Yes, all our products are covered by the original manufacturer's warranty. Brown's Sports & Cycle also offers a 90-day satisfaction guarantee against any manufacturing defects.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.